1.  Orders

All orders placed through this web site are subject to confirmation and acceptance by Company.  Company or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. If you purchase goods that are identified on the site as being on back order, we will fulfill our outstanding orders for that product in the order in which they are received.  If goods you order become unavailable, and we cannot ship those goods within within 14 days from the date of your order, you will be notified of this by Company and given the option of cancelling your order and receiving a refund.  If your purchase includes products for which the law requires a professional license, you must insure that person is available to accept delivery of your Order.  Company reserves the right to restrict sales to retail quantities.

2.  Returns & Refunds

Due to health & safety reasons, Company is unable to offer an exchange policy.  For defective products, Company offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We also offer a money back guarantee on your first order of NumBees for unopened product.  If for any reason you are dissatisfied, simply return the unused product for a full credit.  True to our high level of customer service, we will always endeavor to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product upon receipt of your defective product. If Company cannot replace the product, Company will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please contact us at info@novoject.com or call us at 866-766-6862 ext. 105 to arrange a return. The dentist must obtain a return authorization; we do not provide return authorizations to administrative staff. Where the return relates to a defective item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the defective product.

3.  Prices & Payment:

For each online order, you must pay: 1. the purchase price for the product(s) you purchase from Company; and 2. the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Company is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are sent for delivery. Prices on this web site may vary from prices offered by other distribution methods.

4.  Products

All our products are sent to you in good condition and packaged correctly. We cannot guarantee the condition of the product on arrival.

5.  Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Company in connection with any use (whether authorized or unauthorized) of your user name or password. Company may suspend or cancel your account at any time without prior notice.

6.  Images and Graphics

Company aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

7.  Privacy

Company will comply with Company’s Privacy Statement. Company will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8.  Liability

Any liability of Company in connection with goods or services supplied to you will (subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law), at the election of Company be limited to the replacement of the goods or the supply of equivalent goods.

Exclusion and limitation of liability

TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH IN ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

  • Our total liability to you for any claim in contract, tort, statute or otherwise arising out of or in connection with the provision of the goods shall be limited to the charges paid by you in respect of the goods which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.
  • In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

 

9.  Applicable Law

All purchases, and these terms and conditions, are subject to the laws of the State of Texas. Any action against us must be brought in a court of appropriate jurisdiction in the city of Austin in Travis County, Texas.

10. Adverse Incidents

We take any adverse incidents with our product seriously.  If in the course of using our product you have an adverse incident, please contact our general counsel at 866-766-6862 so that we can obtain the necessary information from you to log and address the issue and report same as required under applicable federal or state law.  There is no requirement that any adverse incidents were actually caused by our product. Please feel free to contact us to report any adverse incident in which our products were involved.